Complaints procedure - program for the complaints process
The Complaints module enables quick and clear management of customer complaints. The module allows you to create response templates and set up different groups of complaints as required.
Available in languages: 
What will your customer appreciate during a complaint?
- Clear management of the claim, including informing him about the state of the claim, which he can find out immediately online without having to call you. Keeping track of the time limit for handling the complaint.
- Simple complaint or return process = if the customer is satisfied with the complaint or return process, they are more likely to buy from you again.
- Creating individual types of claims and setting them up according to the company's needs. Defining the priority of complaint handling - standard/express.
- The customer can enter the complaint independently via a web link or manually (e.g. in the case of a telephone report by the customer).
- Keeping the complainant informed about the progress of his/her complaint via automatically sent e-mail messages. Creation of response templates to speed up the complaint process.
- Records of complaint status - new/waiting for completion/received/forwarded to supplier/resolved/resolved - repaired/resolved - replaced/resolved - rejected. The list of entered claims can be printed or downloaded to Excel.
- Track the history of changes made. Within the accepted requests, you can search by different criteria.
- Automatic generation of a label for sending the claim to the claimants.
Help/Wiki for this module can be found at: https://wiki.eintranet.net/en/modul/57/claim
Clear and Simple Management of Your Customer Complaints – a module that allows you to quickly and effectively manage the entire complaint process within a single cloud ERP platform, eIntranet.net. With a centralized system, you can keep all complaints under control, reduce resolution time, and minimize the risk of errors.
Key Features and Benefits:
- Create and edit response templates that shorten response time to complaints by up to 30 %.
- Set up complaint projects by department or product type – each project has its own workflow and status codes.
- Comprehensive definition of complaint statuses (received, in progress, resolved) with the option for automatic notifications.
- Option to enter requests automatically or manually directly from e‑mail or a web form – customers and internal teams do not need to log in.
- Integrated reports that give you an overview of trend areas and help optimize processes.
Try the complaints module in eIntranet.net and gain quick access to information, reduce complaint processing costs, and increase customer satisfaction. Register now and start managing complaints simply.