Providing customer support through the Helpdesk.
A tool for efficient, clear and easy resolution of customer queries.
Do you have an overview of your customers' queries? Do you want to know when, who and how their questions were answered? Do you run an eshop, IT or other customer service? Do you want to keep track of the work of your employees? Use our HelpDesk module and save time and money.
Available in languages: 
What you can use the HelpDesk module for
- Creating individual projects (types of activities) for providing support and setting them up according to the company's needs
- Entering requests automatically via e-mail or manually (e.g. in case of a telephone call by the customer). The customer is kept informed via information emails about the process of solving his request.
- Easily assign a request to a specific user for resolution
- Recording the status of requests - new, resolved, pending, resolved, closed - and tracking the history of changes
- Creating a response template to speed up answering customer FAQs
- The list of inserted requests can be printed or downloaded to Excel
- Within the accepted requests, you can search by various criteria - status, solver, date, etc. It is also possible to search in the notes or description of individual tickets.
- The use of heldpesk allows you to see how long a request has been worked on and view clear statistics of the support team's work (and invoice customers for support accordingly).
Benefits of HelpDesk deployment - e.g. in e-shop:
- easily accessible and quick overview of customer requests
- awareness and substitutability of employees in the process of resolving requests
- overview of the work of employees and the support provided to customers
- finding out customer satisfaction
- providing up-to-date information for the customer on the process of resolving their request
HelpDesk – a professional ticketing solution that simplifies your customer support and boosts team productivity.
Key benefits:
- Centralized request overview – all inquiries and incidents are gathered in one place, so you never miss a message.
- Automatic assignment and escalation – rule settings enable quick routing of tickets to the correct department or staff member.
- Resolution time tracking and SLA – measure response times and service level compliance, leading to better capacity planning.
- Response templates and knowledge base – standardize communication, reduce errors, and cut resolution time by 30 %.
- Integration with ERP and CRM – connect customer and project data without manual entry, saving up to 25 % of employee time.
With HelpDesk you save both time and money: reduce duplicate requests, improve customer satisfaction, and increase the efficiency of internal processes. Try it now for free – request a demo or sign up for the free version.